Condition Guidelines
New condition
The product must be in excellent condition and factory sealed. For disc media, a loose disc inside the case disqualifies the product for new condition. A broken or cracked case is also disqualifying for new condition.
Used books:
Light wear is acceptable.
Torn pages are not acceptable.
Water damage is not acceptable.
If a book originally had a dust jacket, it must be present and in good condition.
Former library books with the usual stamps and stickers are acceptable.
A moderate amount of highlighting or writing on some pages is acceptable.
Counterfeit books are not acceptable.
Used DVDs and Blu-rays:
Light wear is acceptable.
We have replacement single-disc, black DVD cases, so if your case is a single-disc, black DVD case, it’s acceptable for the case to be broken, cracked or otherwise damaged. If the damaged case is a multi-disc or non-black DVD case, or any Blu-ray case, the product is not acceptable.
Cover artwork must be present and without tears, heavy sun bleaching or water damage.
Missing inserts is acceptable.
All discs must be present and playable.
Cracked discs are not acceptable.
Light disc scratches are acceptable. As a general rule, if you can feel the scratch with your fingernail, it’s too deep to be accepted.
Former library DVDs/Blu-rays with the usual stamps and stickers are acceptable.
Counterfeit DVDs/Blu-rays are not acceptable.
Used CDs:
Light wear is acceptable.
We have replacement CD cases, so all types of broken or cracked jewel cases are acceptable.
All artwork must be present and without tears, heavy sun bleaching or water damage.
All discs must be present and playable.
Cracked discs are not acceptable.
Light disc scratches are acceptable. As a general rule, if you can feel the scratch with your fingernail, it’s too deep to be accepted.
Former library CDs with the usual stamps and stickers are acceptable.
Counterfeit CDs are not acceptable.
Used video games:
Light wear is acceptable.
Broken, cracked or otherwise damaged cases are not acceptable.
Cover artwork must be present and without tears, heavy sun bleaching or water damage.
A missing manual is acceptable.
All discs must be present and playable.
Cracked discs are not acceptable.
Light disc scratches are acceptable. As a general rule, if you can feel the scratch with your fingernail, it’s too deep to be accepted.
Former library video games with the usual stamps and stickers are acceptable.
Counterfeit video games are not acceptable.
When in doubt about the condition, feel free to send it in and let us determine it. We don’t penalize for unacceptable condition, except that the trade-in value is $0. Note that we do not return products. Unacceptable products will be recycled.
The product must be in excellent condition and factory sealed. For disc media, a loose disc inside the case disqualifies the product for new condition. A broken or cracked case is also disqualifying for new condition.
Used books:
Light wear is acceptable.
Torn pages are not acceptable.
Water damage is not acceptable.
If a book originally had a dust jacket, it must be present and in good condition.
Former library books with the usual stamps and stickers are acceptable.
A moderate amount of highlighting or writing on some pages is acceptable.
Counterfeit books are not acceptable.
Used DVDs and Blu-rays:
Light wear is acceptable.
We have replacement single-disc, black DVD cases, so if your case is a single-disc, black DVD case, it’s acceptable for the case to be broken, cracked or otherwise damaged. If the damaged case is a multi-disc or non-black DVD case, or any Blu-ray case, the product is not acceptable.
Cover artwork must be present and without tears, heavy sun bleaching or water damage.
Missing inserts is acceptable.
All discs must be present and playable.
Cracked discs are not acceptable.
Light disc scratches are acceptable. As a general rule, if you can feel the scratch with your fingernail, it’s too deep to be accepted.
Former library DVDs/Blu-rays with the usual stamps and stickers are acceptable.
Counterfeit DVDs/Blu-rays are not acceptable.
Used CDs:
Light wear is acceptable.
We have replacement CD cases, so all types of broken or cracked jewel cases are acceptable.
All artwork must be present and without tears, heavy sun bleaching or water damage.
All discs must be present and playable.
Cracked discs are not acceptable.
Light disc scratches are acceptable. As a general rule, if you can feel the scratch with your fingernail, it’s too deep to be accepted.
Former library CDs with the usual stamps and stickers are acceptable.
Counterfeit CDs are not acceptable.
Used video games:
Light wear is acceptable.
Broken, cracked or otherwise damaged cases are not acceptable.
Cover artwork must be present and without tears, heavy sun bleaching or water damage.
A missing manual is acceptable.
All discs must be present and playable.
Cracked discs are not acceptable.
Light disc scratches are acceptable. As a general rule, if you can feel the scratch with your fingernail, it’s too deep to be accepted.
Former library video games with the usual stamps and stickers are acceptable.
Counterfeit video games are not acceptable.
When in doubt about the condition, feel free to send it in and let us determine it. We don’t penalize for unacceptable condition, except that the trade-in value is $0. Note that we do not return products. Unacceptable products will be recycled.