Frequently Asked Questions
How do I get started?
First, find a book, DVD, CD or video game that you are willing to trade-in. Go to the Search tab and enter the UPC. If it’s a book and you don’t see a barcode, look inside for an ISBN and enter that. You can either enter the code manually or if you are using the mobile app, you can scan it using the camera. We also support bluetooth scanners. Your code will appear in the Active searches list while our system searches for an offer. If an offer is found, it will be added to the Offers found list.
I see an offer I like. Now what do I do?
Tap or click on the offer in the Offers found list to view the details. Select the New or Used button depending on the condition of the product. Some offers may not have a used option. You can adjust the quantity if you have more than one of that same product in the same condition. Tap or click Add to shipment to add the product to your shipment.
What are shipments?
Shipments list the products that you have chosen to ship to us for trade-in. Each shipment goes through four phases: Working, Shipped, Delivered and Paid. When you add an offer to your shipment, it goes into the Working shipment. When you box and ship the Working shipment, it changes to Shipped status and a new empty Working shipment is created. When a Shipped shipment is delivered to us, its status changes to Delivered. After receiving your shipment, we verify the contents, make any adjustments, and pay you via eCheck. The shipment status then changes to Paid.
What does “Days Left” mean in my shipment?
Every offer is good for a limited number of days. Once the offer expires, you can renew it by clicking or tapping the “Renew” button that appears. If a new offer exists, it may be different from the old offer. If a new offer does not exist, that product will be removed from your working shipment. You cannot ship a shipment with expired offers.
Why do some barcodes fail to scan?
Some barcodes are not UPCs (Universal Product Codes). These are proprietary barcodes and are especially common on CDs. We process only UPCs or ISBNs.
My product has another barcode covering the original one. Which one should I use?
Sometimes, the manufacturer applies a different barcode over the original one to designate a different edition (like regular vs. widescreen DVD). In that case, use the one on top. Other times, a retail store may put their barcode over the UPC, in which case use the original one underneath. When in doubt, research using Amazon.
Why have I not found any offers after scanning a bunch of products?
Given a hundred random products, chances are you will find less than ten offers. It’s all about supply and demand. Look for products with low supply and high demand. Generally, popular products (high demand) are no good because the supply is too high. Look for obscure, niche products with a narrow appeal. But, too obscure is also no good because the demand is too low. About 5 percent of products hit the sweet spot. But, don’t get discouraged. The thrill is in the hunt.
Who pays for shipping?
You are responsible for shipping costs. This is factored into our offer prices.
What are the requirements to complete a Trade-In?
In order to complete a Trade-In, you must: (i) provide true, up to date and accurate account information about yourself and any product you submit to us; (ii) comply with all terms and conditions of the Terms and Use agreement; (iii) comply with all applicable laws and regulations; (iv) transact on behalf of yourself and not on behalf of others; and (v) be over eighteen (18) years of age and have the legal capacity to enter into agreements and to convey title and interest in any product that you submit to us.
How does Sell Your Media determine the Trade-In Value of a product?
Sell Your Media uses the condition guidelines as posted to the website located at https://www.sellyour.media/condition to assess each Product for Trade-In (the ‘Condition Guidelines’) and determine the amount Sell Your Media will pay for the Product ('Trade-In Value'). Sell Your Media will inspect all Products submitted for Trade-In pursuant to this Agreement within fourteen (14) business days of receipt. Sell Your Media will use its discretion to apply the Condition Guidelines in order to determine the Trade-In Value.
What happens if a product submitted for Trade-In does not meet the Condition Guidelines?
Submission to Sell Your Media of a Product for Trade-In which does not fully satisfy the Condition Guidelines will reduce the Trade-In Value below the applicable Offer Price. Should Sell Your Media determine in its sole discretion that a submitted Product does not meet the Condition Guidelines such that it has no value as a Trade-In, the Trade-In Value will be zero ($0.00), and you authorize and direct us to dispose of the submission as we see fit, in our sole discretion, and waive any rights in and to that Product.
How will I receive payment for my Trade-In?
Payment of the Trade-In Value will be made by Sell Your Media to you via Deluxe eCheck according to the information designated by you in connection with your submission.
How can I contact Sell Your Media if I have questions?
Please contact us at: support@sellyour.media.
First, find a book, DVD, CD or video game that you are willing to trade-in. Go to the Search tab and enter the UPC. If it’s a book and you don’t see a barcode, look inside for an ISBN and enter that. You can either enter the code manually or if you are using the mobile app, you can scan it using the camera. We also support bluetooth scanners. Your code will appear in the Active searches list while our system searches for an offer. If an offer is found, it will be added to the Offers found list.
I see an offer I like. Now what do I do?
Tap or click on the offer in the Offers found list to view the details. Select the New or Used button depending on the condition of the product. Some offers may not have a used option. You can adjust the quantity if you have more than one of that same product in the same condition. Tap or click Add to shipment to add the product to your shipment.
What are shipments?
Shipments list the products that you have chosen to ship to us for trade-in. Each shipment goes through four phases: Working, Shipped, Delivered and Paid. When you add an offer to your shipment, it goes into the Working shipment. When you box and ship the Working shipment, it changes to Shipped status and a new empty Working shipment is created. When a Shipped shipment is delivered to us, its status changes to Delivered. After receiving your shipment, we verify the contents, make any adjustments, and pay you via eCheck. The shipment status then changes to Paid.
What does “Days Left” mean in my shipment?
Every offer is good for a limited number of days. Once the offer expires, you can renew it by clicking or tapping the “Renew” button that appears. If a new offer exists, it may be different from the old offer. If a new offer does not exist, that product will be removed from your working shipment. You cannot ship a shipment with expired offers.
Why do some barcodes fail to scan?
Some barcodes are not UPCs (Universal Product Codes). These are proprietary barcodes and are especially common on CDs. We process only UPCs or ISBNs.
My product has another barcode covering the original one. Which one should I use?
Sometimes, the manufacturer applies a different barcode over the original one to designate a different edition (like regular vs. widescreen DVD). In that case, use the one on top. Other times, a retail store may put their barcode over the UPC, in which case use the original one underneath. When in doubt, research using Amazon.
Why have I not found any offers after scanning a bunch of products?
Given a hundred random products, chances are you will find less than ten offers. It’s all about supply and demand. Look for products with low supply and high demand. Generally, popular products (high demand) are no good because the supply is too high. Look for obscure, niche products with a narrow appeal. But, too obscure is also no good because the demand is too low. About 5 percent of products hit the sweet spot. But, don’t get discouraged. The thrill is in the hunt.
Who pays for shipping?
You are responsible for shipping costs. This is factored into our offer prices.
What are the requirements to complete a Trade-In?
In order to complete a Trade-In, you must: (i) provide true, up to date and accurate account information about yourself and any product you submit to us; (ii) comply with all terms and conditions of the Terms and Use agreement; (iii) comply with all applicable laws and regulations; (iv) transact on behalf of yourself and not on behalf of others; and (v) be over eighteen (18) years of age and have the legal capacity to enter into agreements and to convey title and interest in any product that you submit to us.
How does Sell Your Media determine the Trade-In Value of a product?
Sell Your Media uses the condition guidelines as posted to the website located at https://www.sellyour.media/condition to assess each Product for Trade-In (the ‘Condition Guidelines’) and determine the amount Sell Your Media will pay for the Product ('Trade-In Value'). Sell Your Media will inspect all Products submitted for Trade-In pursuant to this Agreement within fourteen (14) business days of receipt. Sell Your Media will use its discretion to apply the Condition Guidelines in order to determine the Trade-In Value.
What happens if a product submitted for Trade-In does not meet the Condition Guidelines?
Submission to Sell Your Media of a Product for Trade-In which does not fully satisfy the Condition Guidelines will reduce the Trade-In Value below the applicable Offer Price. Should Sell Your Media determine in its sole discretion that a submitted Product does not meet the Condition Guidelines such that it has no value as a Trade-In, the Trade-In Value will be zero ($0.00), and you authorize and direct us to dispose of the submission as we see fit, in our sole discretion, and waive any rights in and to that Product.
How will I receive payment for my Trade-In?
Payment of the Trade-In Value will be made by Sell Your Media to you via Deluxe eCheck according to the information designated by you in connection with your submission.
How can I contact Sell Your Media if I have questions?
Please contact us at: support@sellyour.media.